"Building blocks for your growth and theirs"

FAQ

Here is a list of frequently asked questions by users. If you can't find what you're looking for in this section, please contact the Site Managers.

My username and/or password do not work

If you have just joined our site, there will be a slight delay before you can access the site while your application is being processed. More information about this can be found in the "Joining OT Exchange" FAQ.

If you chose the auto login feature and you have problems logging in (it keeps going back to the log in screen and your valid password and/or username don't work) we have created a page that removes the auto login so you can get into the site. Click here to go to that page now. If you want to enable the auto login feature, please refer to the "How can I automatically log into the site?" FAQ.

If your account worked previously and these solutions don't address your issue, please contact the Site Managers for assistance.


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Joining OT Exchange

In order to protect our members, OT Exchange will approve all applications before allowing new members to access the site. If you wish to have access to OT Exchange's content and facilities, please complete the form on the Join page (under Member at the top of the page). You can also get to the Join section from the home page by clicking the hyperlink on the kid that says "Become a member."

Once you have applied, you will receive an e-mail notification if your account has been accepted.

PLEASE NOTE: if you do not receive your confirmation email within 24 hours, please check your SPAM folder to see if the email has been filtered. If the confirmation is not in your junk mail folder, please contact the Site Managers for assistance. It's possible that the email address you signed up with contained a typo.

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Unjoining the site

If you feel that you no longer wish to benefit from OT Exchange, please contact the Site Managers to cancel your account.

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Why does my contribution not appear?

To protect our members, OT Exchange will approve all messages, documents and links that are submitted before they appear on the site.

If you are a regular contributer, the Site Managers may allow you to contribute content directly. In that case, your content should appear immediately.


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How do I update my browser?

If you have a browser that is older than Internet Explorer (IE) 5.0, you might have problems with this site. Here is a link to update your browser to the most current version of IE:

http://www.microsoft.com/windows/ie/downloads/default.asp

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A note about cookies

Sometimes website problems may be related to having too many "cookies" in your temporary files.

We have made this page so you can check if cookies are working:

If the cookies are not working, this page gives necessary instructions on how to enable cookies for otexchange.com

Here are further instructions to enable cookies with Internet Explorer 6:

1. Go to Tools at the top of the page and click Internet Options.

2. Select the Privacy tab.

3. Use the Edit button and ALLOW the otexchange.com domain.

4. Click on "Apply these settings."

If you aren't using IE, tell us what you're using so we can figure out how to enable cookies for your browser.

If you do the above and you still have a problem, go to www.myserverworld.com Scroll down until you see the section that tells you what your color is (red, yellow, or green). If your cookies are enabled, it should read as green. If it's not green, use the above procedure to enable your cookies, and go to www.myserverworld.com to make sure you receive green.

To clear your cache:

1. Click Delete Files and then check the "Delete all offline content" box. Click OK to confirm.

2. Click Delete Cookies. Click OK to confirm.

3. Click Clear History. Click Yes to confirm. Click OK.

To ensure you always use new (non-cached) versions of Web pages:

1. Click Internet Options.

2. Click Settings

3. Click "Every visit to the page."

4. Click OK to save your changes.

To keep your Web history light, you can set the number of days you want to store by using the arrows next to the Clear History button. You will have more current information by choosing fewer days.

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Where is the on-site daily digest feature?

Any member can view a summary of a day's activities on the site. You can find the Daily Digest link under Information at the top of the page.

If you want to view any of the messages in more detail from this Daily Digest page, you can click on the Detail link on that page.

The "Jump to" pull-down menu is not a search option, and if you want to do a more extensive search for something on the site, you can use the Search feature.

You can click here to go the onsite Daily Digest section now.

NOTE: You can also receive daily digest emails (refer to "Can I receive daily digest emails?" FAQ).


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How do I use the time zone and date format features?

On this website, you can reflect your own time zone and choose a date format for the site (e.g, month, day, year or day, month, year). The daily digest emails, search feature, and everything should be reflective of your time zone and preferred date format.

To find these features, log onto the site. Go to Member (top of the page), Preferences (you won't see Preferences unless you're logged onto the site), Change site settings, and look for the pull-down menu that says "Set locale to." Select your own time zone and click on the Save button.

If your time zone observes daylight savings time, you can click on the box next to "Consider daylight savings time?" and set the dates that daylight savings time begins and ends. If your area does not observe daylight savings time, you do not need to click on the checkbox next to "Consider daylight savings time?"

There is also a pull-down menu so you can choose your preferred date format.

After you changes these settings, log out and log back in again, and you should notice the changes right away. These settings will remain unless you manually reset them.

To test out these features, when you log back in to the site the first time, go to the chat room calendar (under the Chat link at the top of the page) and the times of the chats should all be reflected in your time zone. [NOTE: The times on the chat room calendar default to GMT until you change the site settings for your time zone. Also, if you're not logged in, the times on the chat calendar default to GMT until you log in, even after you set your time zone in preferences]. The chats begin at 8 p.m. Central time (Deanna's time zone). You can adjust 8 p.m. Central time from your time zone to see if the times on the calendar accurately reflect your own time zone.

There might be some issues with the times on the calendar after daylight savings time goes off, or with areas that do not observe daylight savings time. If you notice that the times and dates on the calendar are not accurate for your time zone, please notify us.

You can click here to go to the Site settings now.


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Lost or forgotten password

There are two ways you can retrieve a lost or forgotten password:

1) We created a page for you to submit a request for your password. You can only get to this page from this FAQ. Click here to go to that page now.

2) You can find a link on the Login screen (under Member at the top of the page) that says "If you have forgotten your password, please click here for a reminder." Click here to go to the login page now.

In both cases, your password will be emailed to you.

NOTE: If you have your site setting preferences set to auto login, you will have to uncheck auto login in site settings to access the login page.


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How can I receive messages in my inbox?

You can choose to receive an email notification when messages are added to the site, and you can choose which types of messages you want to receive notifications for:

New topic
New message (response to a topic)
New document
New link
New announcement

Go to Member (top of the page), Preferences, Change message settings. Click here to go to the Message settings now.

NOTE: You must be logged in to see the Preferences link under Member.

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How can I automatically log into the site?

You can set up your preferences so you are automatically logged into the site from a particular computer. Go to Member (top of the page), Preferences, Change site settings. When you're on that page, check the box that says "Automatically log in from this machine." Hit Save.

After you log out, the next time you log in you will automatically be brought right into the site (you will see the most recent Announcements that have been posted rather than the log in screen).

You can click here to go to the Site settings now.

NOTE: You must be logged in to see the Preferences link under Member.

If you have the auto login feature checked but you can't log in (it brings you back to the login screen and your valid password and/or username do not work when you log in manually), we have created a page that removes the the auto login so you can get into the site. Click here to go to that page now.

If that doesn't work, try clearing your cookies (go to Tools, Internet Options, Delete cookies from a page on your internet browser).

If your account worked previously and these solutions don't address your issue, please contact the Site Managers for assistance.


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How do I find Deanna's photos that were on the MSN site?

The photos are on a subsite called Deanna's Domain, rather than on the main site. The site is set up so you can toggle back and forth between OT Exchange and Deanna's Domain.

To get to Deanna's Domain, go to the Home link in the top menu of OT Exchange, and you'll find the link to the home page for Deanna's Domain. Deanna's poems and the spirituality pages are also on the subsite.

To get back to OT Exchange, click on the OT Exchange link in the top menu of the subsite. When that page opens, click on the link that says "Click here to visit OT Exchange."

Click on this link to get to Deanna's Domain now.

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Where is the search feature?

The link for the Search feature is at the top of the page. Here are the instructions:

Put a keyword (including a user's name) in the "Search for" field. In the "In area" field, check the sections of the site you want to search through (document descriptions, message board topics or messages, link descriptions, announcements, any combination of these, or all of these).

In the "Show items within" field, use the pull-down menu to select a time frame (today, current week, current month, last 3 months, last 6 months, current year, any time).

In the "Sort items by" field, select whether you want your search results to be listed in descending order (newest date first) or ascending order (oldest date first).

Click go and your search results will appear.

To start a new search, click on "Back to search" and the clear button, and the page will refresh.

Click here to do a search now.


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How can I get an overview of the main sections of the site?

If you want a quick overview of the main sections of the site, the Site Map link is under Help (at the top of the page). You can also get to the Site Map from the home page by clicking the hyperlink on the kid that says "Find your way with our site map" or by clicking here.

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A word about announcements

After an announcement has been on the site for seven days, it is automatically stored in the Announcement Archives. The announcements are archived according to the month they were posted. To find an announcement that is no longer current, click on the Archive link in the left-hand column of the Announcements section. If you don't know when an announcment was posted, you can do a search for an archived announcement.

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How can I access the chat room?

The link for the chat room is under the Chat heading at the top of any page. The chat room calendar lists any scheduled discussions. NOTE: the times on the chat room calendar default to GMT unless you change the settings in Member, Preferences, Change site settings for your own time zone. There is a link to get to the site settings at the bottom of the chat room calendar. Also, if you're not logged in, the times on the chat calendar default to GMT until you log in, even after you set your time zone in preferences.

Here are instructions for accessing and using the chat room:

1. Make sure you're logged onto the site, and then click on the link for the chat room at the top of the page.

2. You should see a page where you put a username in the box and click on Connect. You might see a coffee cup icon instead. Click on that icon and it will bring up the page where you type in your username.

3. If you click on the coffee cup and you don't get the screen where you put in your username, you probably need to download Java for free: http://java.com/en/index.jsp

4. You can't type in the large screen. Look for the smaller screen under the large screen. Type in your message in the thinner screen and hit the Send key in the chat room or Enter on your keyboard, and your text will appear in the larger screen.

Click on this link to go to the chat room now. Contact Deanna at deanna@otexchange.com if you have any problems accessing the chat room.


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How do I contribute links?

If you have a link to a website that you feel would be useful, here are the instructions for submitting a link:

1) Go to the Links section (under Information at the top of the page).

2) Click on the category you think the link would be appropriate for.

3) After the page opens up, click on Add link in the side menu (left-hand column). If you decide on a different category, you can change that selection while you're in any of the links categories.

4) Place the web address (URL) of the website and a description in the appropriate fields.

5) Click on the Add button.

You can click here to go to the Links section now.

After the Website Managers approve the link, it will appear on the site and you will receive a confirmation email stating that the link was approved.

We appreciate your contributions to the site.

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Can I receive daily digest emails?

Yes, we have this feature on the site. If you want to choose this option, log in, then go to Member (top of the page), Preferences, Change message settings. Check the box marked "Send me the daily digest of all site information for that day." You can click here to go to the Message settings now.

NOTE: You must be logged in to see the Preferences link under Member.

If you want to respond to a topic within the daily digest email, please refer to the "Responding to a topic within a daily digest email" FAQ.

You can also view the posts for a particular day online (refer to the "Where is the online daily digest feature?" FAQ).


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How do I contribute documents?

If you have a document you feel would be useful to members, here are the instructions for submitting a document:

1) Go to the Documents section (under Information at the top of the page).

2) Click on the category you think the document would be appropriate for.

3) After the page opens up, click on Add document in the left-hand column (under all the category sections).

4) Place the name of the document and a description in the appropriate fields.

5) Click on the Add button.

You can click here to go to the Documents section now.

After the Website Managers upload the document, it will appear on the site and you will receive a confirmation email stating that the document was approved.

We appreciate your contributions to the site.

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How do I contribute topics to the Message Boards?

If you want to start a new topic on the Message Boards, here are the instructions:

1) Go to the Message Boards section (under Information at the top of the page).

2) Click on the Message Board that you want to contribute a topic to.

3) After the page opens up, look for the pink box at the top of the page, toward the right, that says "Post topic."

4) Place the name of the topic and a description in the appropriate fields.

5) Click on the Add button.

You can click here to go to the Message Boards section now.

After the Website Managers approve the topic, it will appear on the Message Board and you will receive a confirmation email stating that the topic was approved. The Website Managers will auto-approve your messages after your first posting and future topics will appear on the site right away.

We appreciate your contributions to the site.

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How do I respond to a topic that was posted on the Message Boards?

If you want to respond to a topic that was posted on the Message Boards, here are the instructions:

1) Go to the Message Boards section (under Information at the top of the page).

2) Click on the Message Board and the name of the topic that you want to respond to.

3) After the page opens up, look for the pink box above the topic you want to reply to that says "Post reply."

4) When you click on that link, you'll see the original topic you're responding to as well as an area to type in your response.

5) Type in your response (called a Message) in the appropriate field.

6) Click the Add button.

You can click here to go to the Message Boards section now.

After the Website Managers approve the topic, it will appear on the Message Board and you will receive a confirmation email stating that the topic was approved. The Website Managers will auto-approve your messages after your first posting and future topics will appear on the site right away.

We appreciate your contributions to the site.

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How can I change my email address, password, and other user information?

There are a couple of ways to change your member details, such as user name, display name, email address, password, occupation, or location.

1) The easiest way is to click on the link in a pink box on the bottom right side of the Home Page that says Update Your Details. This takes you to the Member Details area of the site. Just type your new email address over the old one, and click the Save button.

2) Also on the Home Page is a list of links. Under Member Index is a link called User Preferences. You can change your Member Details (such as email address), set you message settings (such as the types of notifications you want to receive when content is added to the site), or site settings (such as auto login).

3) Once you're logged in, you can go to the User Preferences area of the site from any page. Look for the Member heading at the top of the page, then go to Preferences, Change Member Details.

4) You can click on this link to go there now: here to go there now.


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Problems logging in

This site is case-sensitive, so if you're having problems logging in, make sure you're typing in your information the way you submitted it when you joined. You can choose to automatically log onto the site so you don't have to type in your email address and password each time in Member, Preferences, Change site settings (refer to the "How can I automatically log into the site" FAQ), or click here to go to the Site settings now.

NOTE: You must be logged in to see the Preferences link under Member.
or click here to go there now.

If your account worked previously and these solutions don't address your issue, please contact the Site Managers for assistance.


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I keep getting logged out when I change pages

If you are logged in but you get logged out when you change pages, that's an indication of a problem with cookies. Please refer to "A note about cookies" FAQ.

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Responding to a topic within a daily digest email

If you see a topic within the daily digest email that you want to respond to, follow these instructions:

1) Click the "View" link within the email for the topic of interest. That takes you directly to the message board that the topic was originally posted on, or directly to the message (depending on which link you click on within the daily digest message).

2) When you get to the message boards, make sure you're within the topic you want to respond to, and then look for the pink box above the message that says "Post reply." If you haven't set your Site setting setting preferences to auto log-in (Member, Preferences, Change site settings), you will be prompted to log in at this point. You can click here to go to the Site settings now.

3) Type in your response in the area below the original topic you're responding to.

4) Click on the Add button.

Your message or topic will appear on the message board after it has been approved. After your first posting (new topic or response to a topic) the Site Managers will auto-approve you and your future topics/responses will automatically appear on the site.

The above procedure is the same for posting a new topic. Make sure you're on the message board you want to post a topic to, and look for the pink box on the top of every page on every message board that says "Post topic."

If you aren't currently receiving the daily digest emails and you want to do so, go to Member, Preferences, Change message settings and click on the box to receive the daily digest email, or click here to go to the Message settings now.


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